Hello!
I'm Shay Cruz, a project manager and product support engineer with 6+ years of experience helping clients deliver beautiful web experiences.
Outside of work you can find me
performing at MAG Fest
organizing music events
writing code
making games
making music
making art
Case Studies
Resume
Work History
2022-2025
Full Stack Product Support Engineer
Artlogic
Triaged, investigated, and resolved incoming support requests by analyzing tracebacks, submitting bugfixes to codebase for SAAS inventory management and CMS systems. Liaised with stakeholders in technical and non-technical teams to ensure that service level agreements were met. Identified patterns in incoming support requests to prioritize Problem tickets. Created and maintained user guides and runbooks.
2018-2022
Development Project Manager
exhibit-E / Gallerymanager
Managed influx of support requests, prioritized and tracked workload for 2 teams of international developers. Guided feature development from mockup to deployment, contributed CSS to custom website projects, compiled, edited, and published customer facing release notes. Streamlined support process by prioritizing high impact projects, generating value for stakeholders.
2018
Freelance Graphic Designer
Tankee
Partnered with a senior designer to create Animated branding, UI elements, and interactions using established branding for Tankee, a mobile platform for kids to watch and engage with video game content in a safe environment.
2016-2017
Learning Assistant, Intro to Web
Purchase College
Guided students through HTML, CSS, and Javascript lessons, ensuring no students were left behind in a fast paced classroom environment, kept track of daily assignments, held weekly group pairing sessions to aid students with coursework.
Skills & Proficiencies
- Background in Programming with Python, C, Lua, and Processing.
- Proficient with MySQL.
- Proficient with HTML, CSS, and JavaScript.
- Proficient with Adobe CC, Microsoft Office, and Google Suite.
- Advanced understanding of Windows, Mac, and Linux computer systems.